Family Security Playbook Most break-ins start with a person, often at home
People are involved in about 6 in 10 breaches: a click, a phone call, a reused password. Your staff, members and volunteers carry those habits from the kitchen table to your systems.
Home is part of your network
People check work email, reuse passwords and log in to your systems from home computers and phones you don't manage. Nearly half of infected computers holding work logins were personal, unmanaged devices.
It has happened before
Some of the largest health insurer breaches of the 2010s didn't start with a hole in the firewall. They started with people: a convincing email, a stolen login, a computer outside the office.
A plan at home protects you at work
Someone who knows to stop, hang up and call back on a number they trust brings that habit to work. A playbook gives every household that habit, with your name on it.
Sources: Verizon 2026 Data Breach Investigations Report (people involved in 62% of breaches); Verizon 2025 Data Breach Investigations Report (46% of infected systems with work logins were unmanaged).
What each person gets
Not a generic handout: each person gets a playbook built around their own household, the same one families buy for $39, at no cost to them.
The emergency page
Five steps to take, in order, when something seems wrong. First: stop, and don't send money or codes.
The real phone numbers
Their bank, cards, cell phone company and doctors, copied from their own cards and bills, plus where to report fraud in their state.
A page for the family helper
What the person they call first should do, and what not to do, when the phone rings.
How to spot a scam
The tricks that work on careful people: urgency, secrecy, gift cards and "your account is locked".
How it works
- Sign upPay by card and your organization page opens at once, or ask for an invoice or purchase order.
- Add your detailsYour name, phone, website and logo. They appear on the page people use and on each email.
- Send the codesPaste or upload a list and we email each person a code from "your name via Family Security Playbook". Or download codes as a spreadsheet for your own letters, newsletters or events.
- They build and print itAbout 20 minutes each. You see how many codes were sent and used.
Printed copies, mailed to their door
Connect your organization's own Lulu print account, and every member can have their personalized playbook printed and mailed to their home with one click.
A booklet they'll keep
US Letter, full color, stapled, on heavy coated paper, with "Prepared for" and their name on the cover. Large type, made to sit by the computer.
Billed to you by Lulu
About $15 a copy by standard mail, or about $24 with tracked Priority Mail. Members pay nothing, and we never see your payment details.
Set up in 15 minutes
Paste your Lulu keys on your organization page and try it in Lulu's test mode first. Switch member printing on or off any time. Read the setup guide.
One printed copy per member code. Lulu receives the member's pages and mailing address only when they choose to send it for printing. Prices are Lulu's, quoted October 2026 for a 16-page booklet, and vary with page count and address.
Easy on your vendor review
What we hold
Your organization's contact and billing details, the access codes, and counts of how many were sent and used.
What we never hold
Anything a person types into their playbook. Member or resident records. The email addresses you send codes to: we use them to send, then don't keep them.
Hosted on Cloudflare, payments by Stripe, email by Resend. Have a security questionnaire? Send it to jeff@jcady.org and we'll complete it.
Community plans
Pick the number of people you want to reach each year. Yearly plans renew until you cancel. Not sure yet? Try it with 5 people for $99, paid once.
Try it out
once · 5 playbooks · doesn't renew
- Try it with 5 people
- Move up any time and keep your page
25 playbooks
a year · about $11.80 each
- Up to 25 people a year
- A small church, club or advisor's clients
100 playbooks
a year · about $6.95 each
- Up to 100 people a year
- A senior center or larger HOA
250 playbooks
a year · about $5.18 each
- Up to 250 people a year
- A small credit union or employer
1,000 playbooks
a year · about $3.50 each
- Up to 1,000 people a year
- A city or larger credit union
Or pay monthly
A set number of playbooks added every month. Unused playbooks stay on your account for 12 months, so a slow month isn't wasted. Renews monthly until you cancel; after cancelling, you have 90 days to use what's left.
10 a month
a month · about $6.90 each
- 10 playbooks added each month
- Unused ones carry over for 12 months
20 a month
a month · about $5.95 each
- 20 playbooks added each month
- Unused ones carry over for 12 months
30 a month
a month · $5.30 each
- 30 playbooks added each month
- Unused ones carry over for 12 months
Secure checkout by Stripe. Your organization page opens as soon as payment goes through. Sales tax is added where it applies.
Every plan includes
- Your organization page: email codes to a list, or download them as a spreadsheet
- Your name, logo and phone on the page people use and on each email
- Counts of codes sent and used
- Each code is for one person and can be used for a year
- Your own copies of the free tools: the scam quiz, practice calls, office checkup and office drill, and monthly security tasks for your members
- A scam-call workshop kit: a 45-minute session plan with a handout to print
- Optional: connect your own Lulu account and members can order a printed booklet mailed to their home, billed to you by Lulu
Need something different?
More than 1,000 people, codes built into your member portal or website, or community talks alongside the playbooks: email Jeff or call (520) 223-9878 ext. 800.
Questions
Who can we give codes to?
Your own members, residents, customers or employees. Each code makes one playbook for one named person. When you email codes, you confirm these are people who expect to hear from you.
What does the email look like?
It comes from "your name via Family Security Playbook", with your short note if you add one, and replies go to you. It explains the playbook, gives the code, and tells people they can type the address themselves rather than clicking a link.
How long do codes last?
A code can be used for a year after you create it. Once used, the person has 30 days to build, correct and print their playbook, and the PDF is theirs to keep.
Do you see our members' information?
No. Playbooks are built in each person's own browser. One is sent only if that person asks for a printed copy; it goes to the printer and the stored file is deleted within 14 days. The email addresses you paste or upload are used only to send the codes and are not kept.
Can we add our own fraud line or resources to the playbook?
Your name, phone number and website appear on the page people use and on every email. Putting your own numbers and resources inside each playbook is part of a larger integration plan: ask us.
Can our members get a printed copy?
Yes. Connect your own Lulu print account on your organization page and each member can send their finished playbook to be printed as a large-print, stapled booklet and mailed to their home. Lulu bills your account directly, about $8.50 a copy plus postage, and you choose standard mail or Priority Mail with tracking. You can try it in Lulu's test mode first. The setup guide walks through it step by step.
How do the monthly plans work?
Each paid month adds 10, 20 or 30 playbooks to your organization page. Anything you don't use carries over and stays available for 12 months from the month it was added; the oldest are used first. If you cancel, there's no new month, and you have 90 days to use what's left. Codes you've already handed out keep working through those 90 days.
What's the scam-call workshop kit?
A 45-minute session plan you can run in a fellowship hall, a break room or a community center: a short talk on how scams work, members practicing real scam calls in pairs, and a one-page handout with your name and phone on it. It's on your organization page with every community and monthly plan.
Can we try it before we commit?
Yes. The try-it-out plan is $99, paid once, for 5 playbooks you can give out over a year. It doesn't renew. If it works for you, the "Ready for more?" box on your organization page moves you to a yearly plan and keeps your page and details.
Can we change plans?
Yes. If you need more people partway through the year, email us and we'll move you to a larger plan. Need more than 1,000? We'll set up a plan for your size.
Can we cancel?
Yes, any time before your renewal date, and you won't be charged again. Unused codes stop working when the plan ends; playbooks people already downloaded are theirs to keep.
Can someone buy one for their own family?
Yes. Families can buy a playbook themselves at familysecurityplaybook.com, from $39.
Is there a plan for our own office?
Yes: the Small Office Security Playbook, $149 once, is a printed incident plan for the people who run your organization.
Bring it to the people you serve
From 10 to 1,000 households a year, with your name on it.